Overview
Salary
$31,100 - $42,200 / Year
Education Required
High School Graduate
Work Experience Required
1-3 years
Responsibilities
The Utility Customer Service Assistant is designed for individuals looking to start a career in customer support within the sustainable construction industry.
Responsibilities include:
- – Handle customer inquiries related to utility services and service requests.
- – Address billing concerns and provide guidance on energy-saving initiatives.
- – Ensure accurate processing of customer data and troubleshoot service issues.
- – Collaborate with other departments to resolve customer-related matters efficiently.
- – Educate customers on sustainable practices and energy-saving options, fostering a commitment to sustainability.
Skills
- Customer Service Excellence: Strong communication skills and ability to assist customers effectively.
- Knowledge of Energy Solutions: Familiarity with sustainable energy practices and energy efficiency.
- Problem-Solving: Ability to quickly address and resolve customer concerns.
- Attention to Detail: Accuracy in data entry, billing, and service requests.
- Multitasking: Efficient handling of multiple customer inquiries simultaneously.
- Technical Proficiency: Comfort with using customer service software and databases.
- Team Collaboration: Ability to work cooperatively with colleagues to meet customer needs.
Certifications Required
None
Certifications Preferred
- Customer Service Certification
- First Aid/CPR Certification
- Utility Industry Fundamentals Certification
- OSHA 10-Hour General Industry Certification
- Conflict Resolution Certification
