Overview
Salary
$34,900 - $43,500 / Year
Education Required
High School Graduate
Work Experience Required
1-3 years
Responsibilities
The Customer Service Representative is an entry-level role designed for individuals looking to start a career in customer support within the advanced manufacturing industry.
Responsibilities include:
- – Providing support for inquiries, order processing, technical assistance, and post-sales services.
- – Communicating with customers via phone, email, or chat, and addressing issues related to products, services, and delivery.
- – Collaborating with production, logistics, and sales teams to resolve customer issues efficiently.
- – Ensuring timely and accurate responses to customer needs and maintaining a positive customer experience.
Skills
- Communication Skills: Ability to clearly convey information and resolve customer concerns.
- Problem-Solving: Address customer issues efficiently and professionally.
- Product Knowledge: Understand the companys products to provide accurate information.
- Multitasking: Manage multiple customer inquiries at once.
- Attention to Detail: Accurately document customer interactions and orders.
- Customer-Centric Attitude: Focus on providing a positive experience for customers.
- Technical Proficiency: Use customer service software and systems effectively.
Certifications Required
None
Certifications Preferred
- Certified Customer Service Professional (CCSP)
- Microsoft Office Specialist (MOS)
- Customer Service Certification (from ICMI or other industry bodies)
- First Aid/CPR Certification
- Salesforce Certified Administrator
