Overview
Salary
$34,900 - $43,500 / Year
Education Required
High School Graduate
Work Experience Required
1-3 years
Responsibilities
The Customer Service Representative is an entry-level role designed for individuals looking to start a career in client support within the sustainable construction industry.
Responsibilities include:
- – Addressing customer inquiries and providing support throughout the project lifecycle.
- – Assisting clients with questions about sustainable building practices, products, and services.
- – Offering guidance on energy efficiency solutions and helping resolve concerns.
- – Maintaining clear communication with clients and ensuring timely responses to service requests.
- – Managing records of interactions and collaborating with other departments to ensure smooth project execution and meet customer needs effectively.
Skills
- Communication Skills: Clear, professional communication with clients and teams.
- Problem-Solving: Ability to address customer concerns promptly and effectively.
- Knowledge of Sustainable Practices: Familiarity with energy-efficient construction and sustainable building products.
- Attention to Detail: Ensuring accurate documentation and follow-up.
- Time Management: Efficient handling of multiple customer inquiries and requests.
- Customer Relationship Management (CRM): Proficiency with CRM software for tracking interactions.
- Team Collaboration: Ability to work effectively with internal teams to meet client needs.
Certifications Required
None
Certifications Preferred
- Customer Service Certification
- First Aid/CPR Certification
- Conflict Resolution Certification
- Sales Certification
- Microsoft Office Specialist (MOS) Certification
