Overview
Salary
$88,800 - $114,900 / Year
Education Required
High School Graduate
Work Experience Required
3-5 years
Responsibilities
The Customer Service Manager is a leadership role designed for individuals looking to oversee customer service operations in the sustainable construction industry.
Responsibilities include:
- – Managing customer inquiries, resolving complaints, and coordinating with project managers, engineers, and the sales team to provide efficient solutions.
- – Ensuring seamless communication between teams to improve the customer experience and service processes.
- – Implementing customer feedback, training staff, and maintaining high service standards, with a strong focus on sustainable building practices and excellent interpersonal skills.
Skills
- Customer Relationship Management: Ability to manage and improve customer relationships.
- Leadership Skills: Experience in leading a team and maintaining high standards of service.
- Problem-Solving: Strong analytical skills for resolving customer issues effectively.
- Communication Skills: Excellent verbal and written communication abilities.
- Industry Knowledge: Understanding of sustainable construction and customer expectations in the industry.
- Conflict Resolution: Ability to mediate and resolve conflicts in a professional manner.
- Process Improvement: Expertise in optimizing customer service processes for efficiency and quality.
Certifications Required
None
Certifications Preferred
- Customer Service Certification
- Certified Call Center Manager (CCCM)
- Six Sigma Green Belt Certification
- Leadership in Energy and Environmental Design (LEED) Certification
- First Aid/CPR Certification
