Overview
Salary
$41,200 - $89,800 / Year
Education Required
High School Graduate
Work Experience Required
3-5 years
Responsibilities
The Field Service IT Technician is an entry-level role designed for individuals looking to start a career in providing on-site technical support for IT systems in the advanced manufacturing industry.
Responsibilities include:
- – Troubleshooting, maintaining, and repairing IT systems, including servers, networking equipment, and workstations.
- – Assisting with software installation, updates, and user training.
- – Working with operations teams to ensure minimal downtime and maximize productivity.
- – Providing customer service and technical support at various manufacturing locations.
Skills
- Technical Troubleshooting: Ability to diagnose and resolve hardware and software issues.
- Networking Knowledge: Understanding of networking protocols, routers, switches, and firewalls.
- Hardware Maintenance: Expertise in maintaining and repairing IT systems and equipment.
- Customer Service: Excellent interpersonal skills for interacting with clients and internal teams.
- Problem-Solving: Ability to resolve technical issues quickly and efficiently.
- Time Management: Capability to manage multiple tasks and prioritize on-site visits.
- Software Knowledge: Proficiency in installing and updating software applications and operating systems.
Certifications Required
None
Certifications Preferred
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Windows Server Fundamentals
- Cisco Certified Network Associate (CCNA)
- ITIL Foundation Certification
